I was on a 24hr visit to Menorca to sort a few things out, I only hired a car because it gave me extra flexibility. I paid about £28 with Holiday Autos and got an "Owners car". I would have used Poppy or someone out of choice but they can't do 24hr hire.
When I got the car I was advised that it had 2 scuffs on the front bumper, one left and one right. I went to the car park and found it had 2 larger scuffs on the back door and wheel arch. I went to find their rep. in car park but the office had a note on the door "back in 5 minutes". He was gone over 40 mins and in that time I had even considered taking a photo of the damage whilst the car was still in the car park and leaving, 40 mins is a lot of time when you're only there 24 hours and have got people to see, etc. I hung on and showed their rep the damage and he wrote on my form (scribble and of course in Spanish).
Whilst I was there I drove about 30 miles and returned the car the next day. A different rep. was in the car park and she spotted the scuffs straight away and told me I'd caused "big damages". I told her that the last guy had noted it on my paperwork. She looked at what he had put and told me he had put back door and not mentioned the wheel arch damage. I told her "in no uncertain terms" that she could take this problem up with the person who had written it. She backed down after a while and signed the car off.
I have to wonder if the first rep not being in the car park is done so I give up waiting. My main problem is how come they can't spot the damage when they send you out in the car but find it so obvious when you return it. Spotting damage is central to their business in terms of making the right person pay so I don't except that anything more than a very small margin of error is acceptable.
If you have already booked with this company please be very very careful and if you haven't booked yet I'd avoid them. They didn't want twenty something pounds for me using a car for 30 miles in 24 hours I am convinced they wanted to rob me of a couple of hundred pounds for damage that possibly several people have already paid for.
The worst thing in my mind is that I actually bothered to put four euros of diesel in so I took the car back full!