We hired from Gold Car the other week and picked up at the airport. They were very busy, had to wait about an hour. We took out the no excess insurance when we booked and so didnt need the extra cover of windscreen, keys etc. I handed over my card (to pay for a tank of fuel that we didnt use all of), signed the electronic device and thought that was that. The contract was folded up tightly and given to us...it wasnt until I got to the hotel that I noticed that we had been charged €35 for the extra insurance. I have e mailed Gold Car for an explanation but to no avail. They have read every e mail (one a day!) but have not replied to any. If you do go through Gold Car...mind the extra €35 if you do not want it! We do hire 4 or 5 times a year so are not wet behind the ears on this...but they got us!