If you surf the web and come up with a potentially good deal from a company called Holiday Gems - avoid it at all costs.
They will advertise prices on their website that they cannot provide holidays for! They took the full and total price of the holiday from the credit card when only a deposite was supposed to have been taken. They've consistently lied on the phone about aspects of the holiday, e.g. luggage included and it's not. £30 total return luggage fee per case and it's not. Their customer service is non-existent and they will never return calls - which are charged at a premium I might add!
Finally did some research and found out that many people have complained about this company - even our credit card company were aware of them! Found out that some Trip Advisor customers have been left stranded by them with accommodation not paid for. Tried to cancel our holiday as we are going with childred and are just not happy about this company at all and found out that even though we've tried since the beginning of the booking to cancel, they have said that we will loose our whole deposit - which we simply cannot afford!
Do yourself a big favour and avoid this company!!!!