Tripadvisors can you help?
my friend (in behalf of 4 travellers) booked an apartment some months ago through www.citytripbarcelona.com we paid our deposit but when one of our party cancelled I emailed them to see if we could amend the booking, they told us we couldn't, the only way we could change was for them to sell the apartment on. We emailed back within the hour to say we would honour the reservation and left it at that. Today they contacted us saying they had cancelled our reservation and are keeping the deposit of £400!!
This is despite the fact that the person who booked abs paid the deposit hasn't even contacted them at all!! I only asked a question and am flabbergasted they could do this 72 hours before our arrival!
We are due to arrive Thu 19 and are due to stay 4 nights!!
So we need somewhere to stay. Cuitat Vella definitely, a hot tub if possible?
Can TRIPADVISOR help? I really need a miracle!