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No balcony room Platja D'or Sitges

Bridlington, United...
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74 posts
309 reviews
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No balcony room Platja D'or Sitges

Has anyone booked a room with a balcony but allocated a room with a terrace on ground floor ? We booked a balcony room and were disappointed when given a room with a terrace which is adjacent the swimming pool next to Panoramic Corridor walk through shower.

Hotel Platjador
Hotel Platjador
#1 of 40 hotels in Sitges
Hotel Capri
Hotel Capri
#3 of 40 hotels in Sitges
Melia Sitges
Melia Sitges
#4 of 40 hotels in Sitges
Isle Of Wight
Destination Expert
for Isle of Wight, Sitges
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278 reviews
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1. Re: No balcony room Platja D'or Sitges

Is this for a forthcoming trip or have you returned home? Are you looking for people to back you up in a complaint?

Bridlington, United...
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74 posts
309 reviews
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2. Re: No balcony room Platja D'or Sitges

Visited this hotel twice within 5 week period - room type booked was specified as a room with a balcony however on second visit allocated ground floor adjacent to the swimming pool and next to walk through shower, problem with cats entering room, no privacy due to people walking past the room also noisy room above kitchen.Room decorations and maintenance did not meet our expectations very scruffy and dirty - smelt of cat lingering throughout the room. Bathroom left with opened products used by previous customers and very small, tired and dirty shower. Management said no other room to offer yet were rooms vacant on 2nd/4th floor. We heard 4 new arrivals at check-in also refusing these ground floor rooms even though they had sent requests by email asking for 2nd floor and above. Would like to hear from anyone else who had this experience at Platja D'or Sitges as we feel the hotel did not fulfil its obligations under the contract with us as specified in our booking of 'a room with a balcony'.This did affect our enjoyment of our holiday.

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Sitges
Sitges
Province of Barcelona, Spain
Isle Of Wight
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for Isle of Wight, Sitges
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3. Re: No balcony room Platja D'or Sitges

Oh Dear !!! Did they reduce the tariff to reflect the room change?

Bridlington, United...
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74 posts
309 reviews
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4. Re: No balcony room Platja D'or Sitges

No we were not offered any reduction to reflect the room change. We feel that if you specify and pay for a specific room ie in our case room with a balcony then you would expect to be allocated this room type particularly as we had stayed here only 5 week previously and were repeat customers. Stayed in Barcelona City Hotel Marina H10 3 times before and now Platjador Sitges twice. All our invoices and the hotel voucher have printed 'room with balcony'. After searching the internet a good website is Alpharooms.com which does show a price list of all the different types of rooms this hotel has to offer.

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Barcelona
Barcelona
Province of Barcelona, Spain
Hotel Platjador
Hotel Platjador
1,933 Reviews
Sitges, Spain
Isle Of Wight
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for Isle of Wight, Sitges
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278 reviews
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5. Re: No balcony room Platja D'or Sitges

Are you looking for compensation? Assuming you paid by credit card have you tried claiming recompense from your card issuer? I can't think of what else you can do- except leave a review- which you've already done.

Bridlington, United...
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74 posts
309 reviews
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6. Re: No balcony room Platja D'or Sitges

Thank you for your reply. We left a review to warn other customers of our experience at the Platja D'or Sitges as guests should not be at the mercy of this hotel to play musical rooms with in order to suit their purpose by maybe selling the balcony room we had booked again and giving us a cheaper room - ground floor terrace room. This is well known within the hotel industry to give customer a cheaper room to the one booked and then sell the requested booked room ie in our case room with balcony onto another customer and make more money. The Platja D'or responsed by a discussion with our tour operator and their management have confirmed 'that a room with a terrace on the ground floor are categorised as balcony rooms'. If this is so then it should be printed clearly that at the Platja D'or hotel a balcony room and a terrace room are the same. However we dispute the fact a terrace ground floor room can be categorised as a room with a balcony.

The procedure now is to continue with our complaint.

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Sitges
Sitges
Province of Barcelona, Spain
Isle Of Wight
Destination Expert
for Isle of Wight, Sitges
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4,543 posts
278 reviews
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7. Re: No balcony room Platja D'or Sitges

Sorry, I thought you'd made a private booking direct with the hotel.

I hadn't realised it was a package holiday.

Might still be worth contacting your card issuer though.

County Dublin...
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8. Re: No balcony room Platja D'or Sitges

Many thanks for the heads up.

9. Re: No balcony room Platja D'or Sitges

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