Having read a couple of posts about folk having booked a balcony room and been given a room with a terrace, which is obviously the ground floor, concerns me. I am booked to go on 25 June. My hotel voucher states Balcony room, but the hotel class that the same as a room with a terrace.
Given the extremely bad review about the ground floor rooms, cats, dirty rooms etc. and the fact that Management didn't seem interested in their complaint, I am now a bit concerned I will end up in one of those rooms.
I have e mailed the hotel with my concerns and did receive a reply informing me that the rooms are allocated the day before arrival. I have specifically requested a balcony room, but they don't promise anything.
Does anyone have any new info on the Platjador