This year I booked again for another transfer to Benidorm using the same company. They had changed their name to SUBUS Group Ltd and the payment was via an internet bank transfer rather than by secure pal.
Unfortunately for me when I arrived in Alicante the transport for my party of 13 personnel did not arrive. It became apparent that a large number of personnel were also left stranded at the airport for a couple of weeks prior to my arrival.
I called the numbers given to me by the company however the Spanish numbers were dead and the uk number switched to an answer phone. As expected I never received a return call from the message I left.
On return from holiday, the company informed me the mistake was because of the change of company name and its servers had failed and lost booking information. They said they would give me a full
refund and three complementary transfers that can be used this year.
I have not received the refund so far and they do not answer my e-mails. I have contacted the bank in Scotland they got me to send my money too however the Nat West have said they cannot assist.
Please warn other unsuspecting travellers of the dangers of booking their Alicante transfer via the following websites:
Mediterranean Holidays PLC
I managed to get an answer on the companies number today, however once I mentioned the refund they hung up the phone. As before it is now on answerphone.
I would be grateful if anyone can advise other methods of warning others about this company.
ps: if you are looking for an airport transfer, try the following company who are very competitive and the rep Jacqui is english speaking.
Tel: 0034 616 227 438