I booked my hotel, the Sol Pelicanos Ocas in Benidorm, for next week with Alpharooms.
Got an email off them today - due to a "stopsales error" they cannot fulfil my booking which they confirmed over 6 weeks ago and for which I have the paperwork from them.
They gave me two options. Get a full refund, or accept the hotel they offered me which is up a hill and unsuitable as I have walking difficulties.
So I will have to go for the refund and will have all the hassle of trying to book another hotel in time.
Not surprisingly there's not a lot of choice with just 6 days before I fly.
I'm annoyed because Alpharooms have done this to me twice before and I stupidly gave them the benefit of the doubt and booked again with them this time. I wonder just how often they do this to people?
Something to bear in mind as we approach the holiday period - your confirmed hotel booking may turn out to be worthless and leave you scrabbling around trying to book whatever's left!