Just wanted to give a heads up on a hire car problem in Italy.
I booked through Global Car (cheap-car-rental.com) in August. I paid up front £150 to Global Cars.
The car was actually hired from Auto Europa. Once at the pisa desk, I decided to also get car insurance (always advised!) and paid an extra £30 directly to Auto Europa, so they now had my card details.
After a very fun week, not a scratch, the car was returned.
Last week I get an email from Global Cars saying that i should not pay any odd charges originating from Auto Europa. So I keep a look out.
Now, this week i have noticed a charge on my statement from 'Autonoleggio Sicily by Palermo' for £150!
I try to call Global Cars on their customer service numbers - all three divert to full voicemail boxes. Odd.
I send them emails, no reply.
I then call Auto Europa in Pisa who redirect me to their head office for an explanation.
Apparently Global Cars haven't been paying Auto Europa for their cars for the last couple of months. As a result Auto Europa have taken drastic action with the 100+ customers who are in the same position and decided to charge those customers directly!
The net result is i get charged twice.
Auto Europa explained that they know about the Global Cars email and that it's advice to cancel the Auto Europa charge is incorrect. Auto Europa have since sent out a letter to all affected customers explaining the above.
They then gave me a number of Global Cars, spoke to them and they pretty much again advised i cancel the Auto Europa charge! By now i was pretty unimpressed by Global cars so asked for a refund, they agreed but said it would take two weeks!! They also promised to send me an email to confirm the refund, I have not yet seen it.
Global cars have acted unprofessionaly to the extreme and suggest anyone out there thinks twice about booking with them.
We shall see if i get my cash back but i'm pretty doubtful.
Sorry for the length but wanted to make sure anyone else in the same position understood what was happening. If you have been affected, contact me and i'll let you know who i spoke to etc.