Can anyone help me with a serious complaint against Venere.com? They are an Italian company internet booking service. I used their website to book a 2 night stay at a German hotel which was described as fully refundable deal. I cancelled the same day of booking which was over 3 weeks ahead of my planned visit and booked an alternative hotel for the same dates again through the venere.com website. I received notification of my cancellation. Imagine my shock when my credit card bill arrived three weeks later to find a charge of £200 by the german hotel. Venere.com customer service have been no help whatsoever. Their terms and conditions are highly misleading and I was given no notice of the charge by them or the german hotel at any point. Surely this is not right! I am disputing the charge through my credit card company but wonder if there is any more I can do particularly against Venere.com as they are not the billing party but are getting a financial reward from the hotel no doubt in relation to my booking. Thanks if you can help.