Have a look at www.autoeurope.com first and compare prices. Sometimes the Hertz "Pay in advance" is cheaper. Autoeurope is a broker and generally has great deals. The car will inevitably be through Avis, Hertz or some other larger rental agency. All that being said, Avis or Hertz are both fine and equal in comparison. Just be sure not to go with a smaller outfit that might have it's rental outfit off of the airport area. All of the "majors" have their cars right at the covered parking garage attached to the terminal, so easy walking with luggage. (There are also people movers to the garage)
Have had only good experiences in Europe previously with the "majors" (Avis and Hertz) so would prefer to stay with one of them. Just looking to see if there is any reason to prefer one over the other in Italy. Thanks! (P.S. Have read a few stories that AutoEurope turns out, in the end, not to be any less expensive and has more sketchy customer service as well.
As I said, if you book through Autoeurope, it will ultimately go to one of the majors. Don't confuse Autoeurope with Autoeuropa or Europecar. Autoeurope is based out of Portland, Maine (your home turf) and their customer service has always been quite good. But I always do a price comparison to look for deals - especially if I have an Avis or Hertz promo code.
Yes, don’t confuse AutoEurope with AutoEuropa - Sicily by Car.
AutoEurope is the broker dealing with many suppliers, and Europcar is one of the possible supplies used by AutoEurope.
Don’t assume it will go to one of the major international suppliers – When booking your vehicle, ask about the supplier and avoid Maggiore, Autoeuropa (not AutoEurope), Sicily by Car, Locauto.....
If you were to have a problem with the car during your time in Italy, you would deal with the supplier, but if you were to have a problem with rates or charges, you would deal with the broker.
I have read that AutoEurope has good customer service for many things, but NOT for many cases like this: "if you were to have a problem with rates or charges, you would deal with the broker."
Also, after just checking, it seems that Hertz is less expensive than AutoEurope.
I have used Auto Europe for years in different countries including last October in Italy. I have usually found Hertz and Avis to be more expensive.
AutoEurope's customer service is outstanding, and they intercedes on your behalf with the supplier, and they would match your lowest rate from other brokers or suppliers.
Autoeurope is excellent indeed. I have used them in Italy, UK and Spain with no issues whatsoever. Once you have picked up your car, you do deal directly with the agency. However, prior to picking it up, you can make changes and cancellations with Autoeurope.
Of course, check the companies' own rates as well. I got a better deal in Switzerland through Hertz before.
If one requests that AutoEurope use only Avis or Hertz for them, will AutoEurope honor that request?
I always wonder about that "match your lowest rate" promise. If one has a lower rate, why would they ask someone else to match it?
AutoEurope does honour that request (you can check pick-up and drop-off addresses), and if there is a lower rate they will match it – It’s always best to call and speak directly with a representative.