My daughter and I traveled to Rome on Oct. 7. I scheduled a pick up at Fiumicino airport to take us to our hotel in Rome. I also emailed them to confirm and Charlotta emailed me that they had my reservation and would meet us at the aiport holding a sign with my name on it. I gave them all of our flight information and we arrived as scheduled. We spent 30 minutes walking around looking for someone holding a sign with my name on it and then I called them. They said they "had no reservation." I did bring copies of the emails and the reservation so knew that it had been confirmed through their website as well as personal email. We were exhausted from flying all night and wasted time waiting as well as paying for a phone call to them. We ended up taking a taxi but I would caution anyone booking with them to be aware they may not show up and may not be reliable. I saw other reviews that this problem occurrred with others as well. Take a taxi - the cost is 40 euros (the same price quoted by Rome Shuttle Limousine) and they are plentiful at the airport.