My trip cancelled - supposed to be in Rome right now :(
I need some advice on how to handle a situation with my hotel, or if I should just drop it.
The hotel has a special cancellation policy where if the stay is within three days before or after a holiday they can charge for the entire stay if cancelled within fifteen days of arrival. The holiday that is affecting me is April 25th.
So - the hotel charged me the entire stay, basically saying that they know the cancellation isnt my fault, but it isnt their fault either and they shouldnt have to loose money. They said I should apply to the airline to get a refund.
Ok, I get where they are coming from, but on their website they specifically list holidays that apply (1st of May, 2nd of June, 1st of November and 8th of December). April 25th isnt listed.
Am I within my rights to question this? When I did the hotel said that I should have know about it since I was visiting their country or should have asked. (which would have involved some psychic ability I dont have)
Am I screwed? Should I take it up with my credit card company? Should I drop it? Are the airlines actually reimbursing for this?Advice please.