I arrived on time Monday 30th September 2013 on Jet2Com from Manchester. Never having been there before I did not know which of the two queues to join, and it took over an hour to turn the corner and begin to first see the Immigration control signs ahead. At this stage the queues had broken into maybe ten, and ahead I could see a fixed sign saying "All Passports" which conflicted with the flashing neon signs indicating EU or non-Eu passport.
Having invested that hour none of us were willing to change queues, and a quick survey around me indicated, as expected, that we were all mixed up. After an hour and a half I reached the front of my non-EU queue, holding my EU passport.
To my left was another identical queue, when a little uniformed man announced that in that queue they would no longer make any exceptions, and the protests that some had been there 2 hours were of no avail. They had to go to the back again. I was lucky, and got through, but I could not understand how one little man could take so long to do nothing with my EU passport. He just took for ever.
When I arrived in the baggage area it was hard to find what carousel had been allocated, and eventually I found the very last one had about 15 flights on it, and appeared to be a sort of last resort place. After ten minutes not seeing my baggage, a fellow traveller told me there were a whole lot of bags off the carousel and sitting on the ground out of site and behind. There I found one case. The other turned up eventually on the carousel. Two hours plus I emerged.
I rate this the very worst experience of my travelling life, worse than the worst that Africa can show you. This cannot be the normal experience yet the harassed shuttle operator indicated it was typical. If it were possible to fly to Rome some other way, I would highly recommend it.