Any suggestions to avoid charges by Hertz? October, 2013, this location refused to honor or acknowledge a prepaid car rental via "Easy Click" made almost one year earlier, (copy of reservation/payment in hand). The staff and manager first said they could not locate the reservation despite our confirmations. Easy Click and Hertz provided them the, "code", Hertz staff claimed they did not have. This still did not solve the problem. We were rudely delayed and forced to take their rates and car insurance, (or no car rental), as travel plans for two couples were held hostage.
Multiple calls with expensive roaming charges were made for hours to EASY CLICK/HERTZ to timely intervene in this situation. Continuing follow-up calls and emails by our traveling companions/credit card holder, were made to complain and dispute these charges with HERTZ, AMERICAN EXPRESS and EASY CLICK. Extreme disgust continues as NO ONE wishes to honor the original contract. Almost 6 months since our travel, they were "slammed" by an additional 42.70 Euro for an "administrative charge" for looking their information for a dubious traffic ticket.
Does anyone have any further suggestions? Note, the reservations, credit card charges placed by our traveling companions, so Hertz, Easy Click and American Express do not want to speak with us. We are basically 3rd party beneficiaries since we have to reimburse our friends half the cost.
We have never had any trouble renting with any other car agencies in Europe. It is obvious HERTZ's lack of any compensation, consideration or constructive action in this, perhaps isolated experience, shows HERTZ to be unreliable, uncaring and contribute to this form of travelers' extortion.
American Express Platinum and Easy Click, while acknowledging our plight, were no better and did NOT change anything. Shame on HERTZ, EASY CLICK and AMERICAN EXPRESS-PLATINUM!!!
We two couples are looking for any suggestions and warning you to stay away from renting from this location. Looking for travelers comments...Thank you all.