Goldcar rental is the WORST car rental company I ever used!!! And their partner Economy Car rental did not help us to resolve the situation
Our has flight arrived 1 hour later than it had to. After arrival, having picked up our luggage, we went to the meeting point in Bergamo airport, where the GOLDCAR shuttle had to pick us up and drive to the parking lot, as indicated in the Car Rental e-Voucher. We waited for 1 hour !!! for the Goldcar shuttle while shuttles of other car rental companies were arriving every 10-15 minutes. When finally the Goldcar shuttle arrived and we reached the parking lot we realized that the Goldcar parking office was already closed!!! We were told that the representative of Goldcar company left just 10 min before we arrived, having said that he could not wait longer any more!!! So, we came out to be left without the car (which we rented and for which we paid the advance) having 2 kids with us at night time.
Having returned to Bergamo airport, we had nothing else to do, but to rent the car from Hertz ( which always had been reliable as per our previous experience). As far as our hotel was rented far away from Bergamo we could not return next day at 9/00 am to collect the car that we rented from Goldcar Rental.
As far as:
1/ in the Car Rental e-Voucher or anywhere else in the documents provided there was no indication that Goldcar Rental does not work 24 hours per day 2/ Telephone which was provided in the Voucher, which I was calling, was not responding 3/ Shuttle commuting was not organized in a proper way ( very rare!) 4/ Goldcar Rental does not account for flight delays to Bergamo, which happen quite often, and do not provide back up service for this kind of circumstances 5/ Nobody from Goldcar called my mobile phone ( which was provided!!), knowing that we had to collect the car late in the evening, and ask why we are not coming
.. I consider this kind of services to be unacceptable and I am very disappointed having dealt with the Goldcar Rental company. This incident has spoiled my vocation in Italy, the country that we love and which always has been so hospitable for us .