I am extremely disappointed with the response from Hotel Abbazia with respect to my review. I mentioned that when I asked for warm water, the staff made some remarks in sarcastic tone saying "why do you need warm water?" What does it have to do with "The hot/warm water works well everywhere (it couldn’t be anything different): hot water “red” colour, cold water “blue colour” (have I been too sarcastic?" Is he saying I am an idiot?
I originally gave a 3 stars rating but after receiving such a response, I should have just given it a 1 star rating. Please read my profile, I have stayed in many hotels before and why should I lie about my review or perhaps they are just racist against Asians. In any case, I would strongly suggest that you stay away from this hotel.