how do you obtain a refund from Venice Connected?
Be very careful about paying for any Venice connected tickets in advance. I am here in Venice and have not been able to collect the 24 hour water bus pass because I failed to collect it on the first day even though it was needed for use today. This simply is not made clear when yiu but online. Venice Connected has no-one available to help you at any of the ticket points. You would be much better to purchase anything you need when you get here and avoid all the frustration and loss of money. I have made a complaint to their web site.