I received the below email today. It is below the line in this post. I had booked a skip the line entrance to Saint Mark's Cathedral for 1:00 on October 3rd. I also booked the tour of orologio tower at 3:00 the same day. Now they are telling me that they will honor my reservation for only between 2:00 and 5:00.
Not fair to us at all since we had already booked the other tour and we allowed 2 hours for St Marks and now we have 1 (less if you count the time it will take us to check into our other tour).
Does anyone know why they are closing during our paid for and pre-booked time slot? I emailed to ask if they would honor our reservations for the next morning, but it really throws a wrench in our plans as I would have scheduled the orologio tour earlier had I known!
we have just been informed by 'Procuratoria di San Marco' that on Thursday 3rd October 2013 the usual opening times of St. Mark's Basilica will have to be changed due to extraordinary religious services celebrated in the church. As a result, St. Mark's Basilica will be open to visitors only from 2pm to 5pm.
All vouchers referring to reservations already made for that day will still be valid but will have to be used only during the actual opening times of the Basilica.
We apologize for any trouble caused - also on behalf of Procuratoria - and remain at your disposal for anything you might require.
The Insidecom Team