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Overcharged for upcoming tour

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Dallas, Texas
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Overcharged for upcoming tour


I would love some perspective and any guidance...

We are booked with a venice tour guide to tour us ( 10-15mins) on the Grand Canal then take us to Murano. Once there, he says he'll deposit us and wait for us on the boat. We are going to go to a factory where he says my daughter can blow glass and she can take a 40 min workshop.

The tour costing us 310euros cash ( and a USD47 deposit) is for 3 hours. I thought it was a guided tour. He says if we have time to spare he can take us to Burano. But he won't be touring us around but dropping us off.

Is the 310 euro fee a rip off? Would we be better off taking a water taxi to each place?

There are 4 adults and a child in our group. We are doing the water taxi for the 2 grandparents in the group. So we won't be taking the vaporetto or other means of slower transportation.

Does anyone know what a water taxi would cost from the San Marco area to Murano? Then from Murano to Burano. How long is the ride between the 2 islands. I'll take my seasick meds but extended trips make me a little dizzy.

I would appreciate your advice and insight.

Thank you,


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1. Re: Overcharged for upcoming tour

Very Expensive, all this can be done so much cheaper, with a Venice Travel card,,

Venice, Italy
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2. Re: Overcharged for upcoming tour

"Is the 310 euro fee a rip off?"

Yes, it is.

"Would we be better off taking a water taxi to each place?"

Yes, it would.

"Does anyone know what a water taxi would cost from the San Marco area to Murano?"


For 5 people, €65

"Then from Murano to Burano."

There is not a fixed fare. If leaving from a taxi station, €15 + €5 (5th person) + €2 per minute

"How long is the ride between the 2 islands."

Some 20 minutes.

"I'll take my seasick meds but extended trips make me a little dizzy."

Remember the lagoon is not the sea, waves are much lower.

Destination Expert
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3. Re: Overcharged for upcoming tour

He is not a guide otherwise he would be guiding you ... My reckon he has an escort licence and can't guide but can take you from A - B. He should be able to walk you round Burano informally . Where did you find this tour ???

A boat at your disposition so for 3 hrs would yes cost in teh region of what you have been quoted . HOWEVER the section to the glass factory will be covered by the glass factory. yes there will be a glass demonstration but I seriously doubt a 40 minute workshop ..However this might be something new.

Going over to Burano from Murano will take another 30 minutes minimum and back from Burano to Venice is another 40 longer to get back to San Marco. so by my calculations San Marco to Murano about 30 mins 40 mins on Murano your going to get a very short time on Burano.

I would take possibly a taxi to Murano then take a vaporetto to Burano and back to Fondamente Nove.

A larger boat you will feel the motion far less than a smaller one.

Chorley, United...
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4. Re: Overcharged for upcoming tour

The quote you have received of 310 euros cash sounds very expensive indeed to me.

For the elderly ( I am 84) it is much easier to walk onto a water bus (vaporetto), which involves no steps as the deck of the water bus is flush with the landing stage, than it is to board of leave a water axi whci almost always means a clamber up or down. The water buses have seats on the first row in the cabin reserved for the disabled so that might be of assistance for the Grandparents in your party.

Water bus lines 4.1 (anticlockwise) and 4.2 (clockwise) both call at all 6 landing stages on Murano of which Faro is probably the most convenient for the many glass factories. Tickets cost 7 euros each one way so a round trip will cost you 14 euros per head. Glass factories welcome visitors for free and you can have a good look at the glass-blowing before passing through the display area where there will be a hard sell

You are unlikely to need sea sickness tablets on the water buses which are very stable but a private water taxi can be very bumpy as they race along crossing the wakes of other boats.

The trip to Murano from the nearest landing stage (Fondamenta nove0 is only a few minutes but the voyage to Burano (again from Fondamenat Nove) takes considerable longer. Consult the timetables available on www.actv.it for all the available landing stages to find the one closest to your accommodation.

To conclude avoid this so-called guided tour, it is not a reasonable price for such a small service.

New York City, New...
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5. Re: Overcharged for upcoming tour

I don't know if it is a rip off to have a boat for 3 hours for this price - it is not as if you are getting a tour, that is true but it sounds like the boat is basically reserved for you for three full hours whether he is just sitting in it or not. So, to me, that is not that high (high yes, given it is Venice but not for that length of time)

It is obviously going to be less pricey if you get a water taxi point to point as you need it vs having a boat waiting for you but I don't think that - for Venice - 100 euros an hour for a boat is really over the top (even if it may well be elsewhere).

Are you sure your hotel doesn't offer this boat ride to Murano? Many do offer it. (Which if you take does come with a hard core sale pitch once there)

Dublin, Ireland
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6. Re: Overcharged for upcoming tour

Hi , cancel and think again . The glass factories are so eager get you in that they often give you a free taxi ride to get to them .Might be best to ask your hotel for advice , sounds like you are not too fussed in making complicated arrangements due to make up of your party ,

Dallas, Texas
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7. Re: Overcharged for upcoming tour

Thank you all so much for your thoughts and input. I've been wrestling with this for a few days. I want to make the trip as seamless for my parents but I don't want to get ripped off in the process.

If the guide ( from Localguidung.com) was touring us around and not dropping us off, I'd feel a little better. He's already telling us that we need to add 1-2 hours to the tour and that his per hourly rates after the 310 euros is 65 euros per hour.

I have not contacted the hotel for the Murano tour. Cannot find their concierge email but will call and find out today. But I didn't want to go the route of the free ride there and bring hassled.

The guide says that there is a factory where my daughter can blow glass. They also offer a 40 min workshop for 20 euros.

I've written to the guide to see if he can adjust or help me justify the exhorbitant price of carriage. I've already paid the US$ 47 deposit that isn't refundable. I would hate letting that go to waste.

I'll keep you all posted. Thank you again. I so appreciate you all helping me out.


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8. Re: Overcharged for upcoming tour

IMHO I would see this as a lesson learned. You are better off losing your deposit and doing this on your own.

Benson, Arizona
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9. Re: Overcharged for upcoming tour

What glass company is he saying that gives your daughter a chance to blow her own glass…I have never heard of such a thing and I have friends who own glass factories…I would imagine there are liability issues….

Los Angeles...
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10. Re: Overcharged for upcoming tour

I was just thinking the same thing.. there is a significant liability in having a lay individual attempt glass blowing. It does not sound right to me either.

Personally, I do not think that the price is so outrageous considering the three hour of dedicated time. I just think that you are not getting any value for your money. You do not need a guide for anything in Venice, really, and you can take a vaporetto to Murano for 7 Euro/person.