Apologies if reposting something is anathema, but I figured the Venice forum would be more helpful than the general Italy one. Here's my original post:
I'm studying abroad in Venice, Italy, for two months. Although I've read much about the lack of accountability (and downright incompetence) of Poste Italiane, I was a bit more naive when I asked my parents to express ship a cell phone to me three weeks ago.
According to USPS, the phone passed two weeks ago. Using the same tracking number for Poste Italiane, I've learned that the phone arrived in Venice a full one week and a half ago. That means it has not yet been delivered, in nearly a full two weeks since it arrived in Venice.
So my question is: am I doomed? I've tried to navigate the postal bureaucracy, primarily at the Rialto post office, but I have been constantly rebuffed. Today, for example, I was told to go to a postal office that no longer exists. It's also been suggested to me to ask postmen on the street. None of these solutions seem too promising.
Has anyone had this problem before, and what have you done? Is there one postal office I should try? (Piazzale Roma was not too helpful the first time, but I would be willing to try it again). If my package is being held because I owe a customs fee, or because there was no delivery, where would it be?