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Be Careful of National Maggiore Car Rental

Draper
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5 posts
13 reviews
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Be Careful of National Maggiore Car Rental

Wow, be careful renting a car in Italy. We arrived in Naples to return our car only to find the rental agency closed and no place to park the car. The door has a nice little note that said any cars left on the street would be ticketed and charged to our rental.

After spending 6 hours trying to get a hold of National Car Rental, we finallly reached someone and they said it was our responsibility to return the car to Rome Airport (3-1/2 hours away!).

We had a tour we had to catch and had no other option than to cancel the remainder of our trip and return the car to Rome Airport.

When we arrived in Rome, they charged us a weekend car rental fee of $960 euros as a vehicle transit fee of $268 euro to return the car to Naples. The last charge was a $320 euro which covered the insurance of the person who had rented the car for the weekend (if the office was closed, how could someone rent it?!!) , Our original rental was only $267 euro for 24 hours. After two brutal hours of the rudest people I have ever dealt with, we left stating that we would just dispute with our credit card company. They treatened to have us arrested and said that they would put a hold on our passport until the fee is paid in cash or wire transfer. (never threaten to cancel a credit card payment). Once the police arrived it was determined that we had to comply with their request but settled by paying all of the cash we had between ourselves which was about $560 euro. Being in a foreign country and not knowing their laws and how far we could go with our position was very frustrating.

Everyone at National must have been ready for our phone call when we arrived home in the US because they were all ready yelling on the phone before we had a chance to tell our story. And of course, refused to do anything.

This is not something I would expect in Italy. Avoid National at all cost!

Luxembourg City...
2 posts
1 review
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151. Re: Be Careful of National Maggiore Car Rental

We rent a car in the maggiore office in napoli train station.

The welcoming was a disaster. We have been almost assaulted by the manager when we "dared" to ask if we could have the car at our disposal 2 hours before the expected time.

Then when we filled up the administration forms, the manager badly insisted in adding all the additional insurance package and tried to scare us even though we had our own insurance.

To finish when we picked up the car, the personnel was really mean to us.

As a conclusion, the custommer is a disaster and we don't recommend at all this car rental company.

Luxembourg City...
2 posts
1 review
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152. Re: Be Careful of National Maggiore Car Rental

We rent a car in the maggiore office in napoli train station.

The welcoming was a disaster. We have been almost assaulted by the manager when we "dared" to ask if we could have the car at our disposal 2 hours before the expected time.

Then when we filled up the administration forms, the manager badly insisted in adding all the additional insurance package and tried to scare us even though we had our own insurance.

To finish when we picked up the car, the personnel was really mean to us.

As a conclusion, the custommer is a disaster and we don't recommend at all this car rental company.

153. Re: Be Careful of National Maggiore Car Rental

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Removed on: 12 May 2014, 14:05
Saint Louis...
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15 posts
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154. Re: Be Careful of National Maggiore Car Rental

Amandinebuty,

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@NationalCar.com with your contact information (phone & email), the exact rental location, rental agreement number and any other details you would like to include.

When emailing, please list reference number 140513-003233 in the subject line of your email.

- Rob

Saint Louis...
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15 posts
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155. Re: Be Careful of National Maggiore Car Rental

themarshall46,

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@NationalCar.com with your contact information, the exact rental location, rental agreement number, damage claim (DX) number and any other details you would like to include.

When emailing, please list reference number 140513-003287 in the subject line of your email.

- Rob

Saint Louis...
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15 posts
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156. Re: Be Careful of National Maggiore Car Rental

Ofri F,

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@NationalCar.com with your contact information, the exact rental location, rental agreement number and any other details you would like to include.

When emailing, please list reference number 140513-003325 in the subject line of your email.

- Rob

Rio de Janeiro, RJ
Level Contributor
1 post
10 reviews
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157. Re: Be Careful of National Maggiore Car Rental

I rented a Peugeot 5008 at Maggiore Rome office last December.

My credit card was billed 150,90 euros, even when the rental was prepaid.

I took and returned the car at the contracted dates.

So I do not recommend renting cars with them !!!

pausa - Rio de Janeiro

Dublin, Ireland
Destination Expert
for Austria
Level Contributor
18,053 posts
72 reviews
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158. Re: Be Careful of National Maggiore Car Rental

when signing that you have read the t and c, you are giving a rental company the right to recover any valid extra charge. if this charge was made immediately after the rental, it could have been for refilling the tank, or something like that. if the charge has only now been applied, it could be for providing your info to the authorities, if you were caught on camera driving in a ztl zone, of which there are many in rome.

unfortunately when taking such charges, rental companies generally do not provide the reasons. however, you may subsequently receive an explanation letter, and/or you may receive a penalty notice from the authorities!

if you feel that the charge was illegal, then please inform your cc company and they will dispute it for you.

Saint Louis...
Level Contributor
15 posts
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159. Re: Be Careful of National Maggiore Car Rental

pobnett

Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at care@nationalcar.com with the complete details. Include the exact rental location, your contact information, rental agreement or reservation number and any additional details regarding your experience with us.

When emailing, please place reference number 140516-001840 in the subject line. We look forward to hearing from you soon.

Regards,

Carol H.

Social Media Specialist

National Car Rental

SINGAPORE
1 post
1 review
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160. Re: Be Careful of National Maggiore Car Rental

I booked a car using Economy Rental and the agency providing the car was Maggiore.

The issues started from time I went to pick up the car at their Firenze station pick-up location. The customer service can be summarized as tolerating the customer, they would not return a hello, not make eye contact and treat you like a inanimate object.

Anyway the car model that was booked was not available, they offered another car which supposed to be in same class, no choice on the car as only one alternate model was offered.

Anyway after the taking the car and driving 10 minutes approx. 2 KM from the pick-up point, light fumes started coming from the car front. Fellow motorists pointed it out and we stopped and called the agency and they replied that the clutch might be hot, They said I should wait for some time and resume driving (As it seemed like a regular occurrence), after 10 minutes we restarted and drove for another 3 minutes and then the fumes started pouring from the vehicle. We contacted the rental agency and they said that they cannot help and asked me to call breakdown service.

After calling breakdown service and following up multiple times, a tow truck came 2 hours later. After taking a taxi and reaching back the rental agency they were hostile and started accusing me for not knowing how to drive and spoiling the car's clutch. The fact that the clutch started acting up 1.5Km after leaving their location felt at deaf years. They were extremely unfriendly and almost rude and continued to insist that it was my driving which caused the clutch issue and I will be charged for it whenever they repair it.

Their breakdown service had mentioned that I will reimbursed up to 40 euros for taxi back to agency from breakdown point, when I asked them about it, they laughed at me mentioned that that is not their problem and I should try my luck with customer service, anyway everything was my problem- car breaking down 2.5 kms from pick-up point, tow truck arriving after 2 hours, spending money on taxi to come back to the rental agency etc, I could also hear them laugh behind my back when I finally stepped out of their office

Anyway to cut the story short, they said that they do not have a car to give me and I had to walk across to Avis next door and take a alternate car. The level of service at Avis was a world apart. I am happy driving the Avis car and trying to resolve this issue through economy rental. Hopefully they will resolve this unhappy experience with these folks