Paola Migliorini with www.florencetour.com was the worst and unprofessional tour guide I have ever encountered! On 16/1/2010, I was scheduled for 3 hours to tour Florence. She went by a theater to meet friends to get tickets for the evening performance, went by her apartment to tell her husband she would be an hour late - which she charged me for; and was VERY uninformed or uninterested in her subject matter. When I canceled the next day, she called me at my hotel on Saturday evening and DEMANDED an explanation. I was extremely disappointed and shocked.