I had a vacation in Italy a month ago. We had planned to stay 3 nights in Florence, and we looked for and booked the apartment via here. We had paid euro 117 for deposit via PayPal. On the day we're head down to Florence, the apartment agency sent me an email and said the property has "Black-out" problem and the booking had to be cancelled. They also said we can get back our deposit via PayPal. I already did the money request in PayPal. Now my vacation was end two weeks ago but my money still wasn't back. I sent them emails, SMS, PayPal .... but still no feedback from them. What can I do? Any suggestion?