As usual, I ordered Swiss Transfer Tickets from Rail Europe for our March trip to Zermatt. It is the last time I will use their service. They added a $32 Rail Protection fee to our order, and I had to search high and low on their website in order to remove the charge. I finally succeeded. Before that, in frustration, I tried to order by phone. After never ending voice commands, I was advised, by robot, that there was a $15 additional fee for phone orders. I never got to speak with a human being.
I am through with Rail Europe. Any recommendations for another service?