First of all, I am not one for leaving negative reviews but this place is the biggest con I have come across and I dont want anyone else to be ripped off like us!
We booked the hire car through travel republic and paid about £80 which we thought was reasonable. This included the Total Damage Collision Excess Waiver which was an additional cost but we thought it was worthwhile.
When we went to collect the car we handed over our paperwork (which we booked in my husbands name as he was the driver) and was told that we could either leave a 900 euro deposit or pay 60 euro for the excess waiver. I explained we had paid for this and pointed it out on the paperwork and she said "this means nothing to us". I explained we had paid additional money for it and she just shrugged and said that it didnt apply to their cars.
We reluctantly paid the 60 euro and was then told we had to pay a further 80 odd euro for petrol (for a 1.2 fiesta). I explained we wouldnt need a full tank and she told me everyone has to pay it. I said in that case we would have a smaller car and she told me the cost of fuel would be the same!
By this point I was fed up and had wasted enough of my first day so said I would pay. I handed over my credit card and she said to pay with it I would have to be insured too. I explained it was a joint account but she refused and said I would have to pay a further 16 euro.
Only when she asked me to put my pin in did she say that we also had to pay VAT on all this (on fuel??)
When we went out to the car it had a huge scratch and scuffs on the rear driver side. I pointed this out to a member of staff (after spending 10 minutes trying to convince him to the car) and asked that he note this on the paperwork. He said as we had paid the 60 euro waiver it didnt matter. I explained that I did not wish to be held responsible for the damage but he refused to note it on the paperwork. I have ended up taking photos on my phone to prove it was there before we took it.
We were told it would take 5 minutes to drop the car back off. When we went the car park was so jammed with parked up cars we couldnt even get to the drop off point and ended up just handing the keys to a very surly lady member of staff who didnt even say "hello, thank you, kiss my a***"
If you have booked a car with goldcar I would STRONGLY recommend you cancel if you can and go elsewhere.