Having read so much in the past about how good a tour company is Madeira Happy Tours and having told our first-timer friends that we therefore should book with them, what a disappointment!
We went into the office and booked the 10 euro per head Nuns Valley half-day trip, which included collection from our hotel.
We were the first pick-up on the day, but the Happy Tours minibus was 10 minutes late. At another hotel, a young couple got on with a baby and baby carrier/seat and asked that they should be allowed time to set it up. But the driver/guide (Patricia) set off before they could do that. We were all appalled and eventually got Patricia to pull over so the couple could sort it.
The mini-bus safety belt systems were not in good condition in that plastic covers over the anchorage ends designed to protect your hands from the sharp bits of the underlying mechanism were missing on some belts.
Patricia was late again at the Nuns Valley viewing point cafe stop - she had asked us to be back at the locked minibus at a certian time. It was extremely cold. We all assembled at the appointed time and Patricia eventually strolled over some time later after finishing her coffee or whatever.
And finally, her English language was so heavily accented that we could hardly understand a word she was saying.
Not a Happy experience and, needless to say, we didn't use that company for any other trips.