We booked a 11 day Greek tour in Oct. 2007 with Gate 1. We were told it was a 1st Class tour. The six day land package was. The cruise portion was with Louis Hellanic Cruises line. We paid $220 for an upgrade to an outside cabin and got a downgrade. The cabin was at the water line the lowest level on the ship and had a porthole instead of a window, there were windows in cabins on the other decks. Our porthole was kept locked shut one of the three days despite repeated calls to have it opened.In addition when we showered the bathroom floor flooded, there was no retainer and we had to squeege the floor dry. The hall outside our cabin had the odor of raw sewage.
When we returned we requested that Gate 1 refund our $220 paid for the upgrade, they refused.