After a gap of about seven or eight years we returned to Crete this month for a week's holiday. We had a good time but I had forgotten how totally unsuitable and disorganised Heraklion Airport is for the amount of traffic it handles.
There are not enough people designated to organise the intolerably long queues for check in and when you are inside the airport you cannot move around with your cases because people are queuing everywhere. It can take three hours to be processed in this airport, which IMO is totally unacceptable.
The authorities clearly know about the problems but they do nothing about them. The surprising thing is that the last time we were in Crete it was just the same. No improvements at all have been made over the years and it is so bad that much as we love Crete, we will not be coming back. Heraklion airport is one little piece of hell that can be avoided by going elsewhere.