When we inquired at our hotel the day before our ferry from Heraklion to Santorini about buying tickets, we were told that the office at the port only opens an hour before departure in the morning. We instead booked through a travel agent to avoid the risk of a full ferry. I do not know if you can pick up tickets before the day of the ferry or at other locations.
We have booked online for next month and the way I understand it is you go half hour before departure and pick them up at port office. If you are worried why not go the day before.
You should be able to pick up the tickets before the date of travel from Paleologos Travel on 25 Augustou Street in Heraklion, as Paleologos are the central agents in Heraklion for both Seajets and Hellenic Seaways.
If you have already booked your ticket, you don't have any worries. Just go to the port ticket office and pick your ticket up. I was staying near the port, so I picked them up the day before. That isn't necessary. Just go an hour before departure and pick them up. The ticket booth was close to the departure point.
How long does it take to drive from Elounda to Heraklion and any recommendations of places to stay Around 30 minutes drive from Heraklion , on the road form Elounda. We have to catch the ferry from the port HEraklion to Santorini but want to visit Spinalonga the day before and need somewhere to stay that will get us easily into Heraklion to drop off car and get the ferry, thanks for your help.
I just did this last week. I bought Hellenic Highspeed 5 tickets to Mykonos (stops at Santorini along the way). The Hellenic website said to pick them up at Paleologos Travel near the Heraklion port. You can't find this agent on Google maps, but it's easy to figure out when you're there. The kiosk is literally directly in front of where boat is parked. The Highspeed 5 is a giant green boat. So just go to the kiosk and collect your tickets. I had another Hellenic trip booked for later in the week and was able to collect that too.
I also had a Bluestar ferry ticket for later in the week. There is a departures building with some shops about a 5 minute walk away from the boats. Inside there was an Anek-Superfast office -- I was able to collect my Bluestar ticket there.
Is Paleolous open Sunday morning? We plan to take a 9:45 am ferry Sunday 8/31.
Ticket off ice is on the dock side. Don't worry , our taxi driver knew exactly where to drop us. Get there around 8-45.
Kiosk was difficult to find, go along dockside to the left until see blue and red Hellenic seaways sign, about 200 metres from where ferry was moored today. Do not go opposite direction to the passengers building although there are toilets there if you gave plenty of time. Take your reservation number and allow enough time, definitely be at the port parked before 9am, and ideally be on board with your ticket by 9.
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