Just back from my latest trip to Denmark with DFDS and while I've put up with ever increasing prices I have finally had to accept that the prices are way too much for the service provided.
Here is a copy of the letter I sent to DFDS about their stratospheric prices..
"I have just returned from a mini trip on the Dana Sirena and for the first time ever I feel I have to make some sort of complaint about your prices and practices.
Charging around £25 for a buffet meal and then not providing tap water nor even tea or coffee in that price is bad enough but then to have claimed to have “run out” of a large proportion of the buffet food at 8.30pm, only 2 ½ hours after sailing is just not good enough. And this meal was slightly cheaper because we had booked in advance. It would have been £28 under normal circumstances. And before you say that Denmark is an expensive country, I know it can be but I had a meal in Jensen’s Bof House in Esbjerg before returning to the ship and that only cost around £35 for 4, soft drinks included and we were all full when we left.
The staff, were, as ever very professional but to be told by a chef that the something had run out soon after sailing is just pathetic. It was only chips for the kids for god’s sake! Along with a bit of pig on your plate is seems that you Dane’s always have a few chips to keep it company so it wasn’t an outrageous request on my part.
However, compared to breakfast, the evening meal was a giveaway. £13 for a buffet breakfast only to be told that should I want the luxury of bacon and fried eggs then I would have to pay £3 more. Extra, for bacon, in Denmark of all places! I bet the pig is the best known animal in your country; it’s certainly the most eaten if what I see in supermarkets there is anything to go by. Strangely, there were chips on offer for part of the £13 I had already paid so the chef had somehow magicked up some in the night.
It’s no wonder I needed a drink after these prices but at £6 a pint it’s a good job I wasn’t too thirsty. This was for standard Carlsberg draught lager not some obscure bottled brew from the other side of the world. The bar was only about 10% full while I was there and the restaurant not much better for the 8.30 booking. Together with a singer who sung the same songs on the return journey did not make for the most enjoyable weekend ever.
The cabin wasn’t made up while we were in Esbjerg, beyond the bin being emptied and the old towels removed. I had to ask for new ones from the receptionist who to be honest didn’t seem all that surprised by my request so I can only assume this wasn’t the first time she had been asked.
I know that £140 for 4 people; a cabin with shower, toilet and TV included is very good value (I even had a window..) and I don’t mind paying fair and reasonable prices but I do not like to be milked for every last kroner.
Why don’t you consider offering what a lot of holiday operators are doing now and sell inclusive packages so passengers can get out and enjoy themselves on your ships?. I think a lot of people stayed in their cabins on this recent trip and with these prices who can blame them.
I have used your company many, many times over the last 30 something years but your current policy of sweating every last pound out of people like me does your reputation no good and will surely mean the end of passenger travel on the North sea. I know the likes of Ryanair have decimated passenger numbers but there are a lot of people who are beginning to want a return to decent travel at fair prices. It’s surely not asking too much, is it?"