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Does DFDS cusomer service exist?

London, United...
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10 posts
128 reviews
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Does DFDS cusomer service exist?

In early November, we tried to book a return Harwich-Esbjerg ferry crossing with DFDS. The website failed to complete the booking so I had to phone them. The telesales person ASSURED me that my credit card had not been charged duing the abortive web booking.

Weeks later I discover my statement, lo and behold, my credit card **has** been charged twice (£1400).

We phoned up DFDS who insist that they cannot discuss this on the phone but I have to scan my credit card details and send it by email. Which I did.

That was two weeks ago, and although I received an automated acknowledgement email, there has been absolute silence from DFDS ever since. I have now e-mailed them four times over the last two weeks.

Does anyone have any suggestions as to what to do next, as this is a substantial sum of money.

3 replies to this topic
Fredericia, Denmark
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37,532 posts
7 reviews
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1. Re: Does DFDS cusomer service exist?

Did you dispute the charge through your bank/card issuer?

Hans

Copenhagen, Denmark
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5,399 posts
67 reviews
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2. Re: Does DFDS cusomer service exist?

Don´t know if this will help, but have you been using the contact details on the English website concerning Esbjerg - Harwich ?

The Danish website includes references to their main office ("Hovedkontor"):

www.dfdsseaways.dk/kundeservice/kontakt-os/#

it has on-line chat option as well.

Edited: 22 December 2012, 09:56
London, United...
Level Contributor
10 posts
128 reviews
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3. Re: Does DFDS cusomer service exist?

Finally got a refund after jumping through hoops to prove that they had charged me twice.

Shocking really.

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