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INGHAMS - Yllas Log Cabins, Just got back

Devon, United...
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106 posts
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INGHAMS - Yllas Log Cabins, Just got back

We travelled Sun 11 Dec returned Wed 14 Dec.

Negatives first !

Our Jet2 flight was not very festive. kids colouring sheets and song sheets ran out half way down the plane, people at back like us forgotten. No tilting of plane to pretend Santa landed on it as I read on some flight reviews. Staff not very festive and did nothing to help build the atmosphere - for us anyway. Other flights waiting to go were being given hats and xmas badges for kids

Many people not happy with Inghams whilst we were there. Some reps we were told it was their first season there, knew nothing about resort and some could not read Finnish when I needed help using laptop in reception.

Reps very staid and serious, only a couple seemed to try to make an effort for the children.

Santa trip included in holiday very commercial, we felt like we were in Debenhams. Queued for 50 mins to see Santa and once in there all you could hear was kids banging the piano the other side of the wall in the restaurant. No present given at this meeting. The baking gingerbread was purely rolling it out and someone putting it in the oven. Long queues for drinks and gifts which is the only till point downstairs. Felt very rushed. We were 20 mins late getting to pick up due to Inghams snowmobile trip that morning. Our 4 yr old was so cold and crying had to warm him up and then I kick sled him all the way back to hotel for pick up as quick as I could - 20 mins late, coach left, rep in hotel didn't really care and was expressionless. We had to pay 130euros to get to the location of trip by taxi an hour drive away.

15-20 min walk to hotel for breakfast and dinner from cabin, breakfast 7-9am. We used toboggans and kick sleds to get there. Being tied to times for meals meant we had no time to relax or enjoy our cabin. If we went again, I would have breakfast in the cabin instead.

30 min walk to Destination Lapland to collect ski hire/snow shoes/snowmobile trip. Supermarket similar distance.

Gala dinner last night - food appalling. I ended up with a plate of roast potatoes and gravy only. Santa on stage, but so badly lit, camcorder a waste of time for this special moment. When he leaves to go out of the room to his sleigh/reindeer outside, some people were outside taking photos. I got to door with our 8 yr old to find the Inghams rep with her arm across the door, she would not let us out saying Santa does not like lots of photos. When I pointed out others were outside taking them she said adults only, at which point I insisted I went out on my own. Trouble was by the time I got out, he had turned his back and was walking away, I was saddened and annoyed about this.

POSITIVES:

Log Cabin fantastic. underfloor heating and we lit the log burner a few times too. Clothes drier a boon for the wet snow suits and gloves/hats. Sauna - but no time to use it ! Beds very very comfortable and I suffer with a bad back and found them good. Two bedrooms downstairs, bathroom with toilet and a separate toilet. Upstairs, another toilet and 3 beds. Resembled narnia outside our window. Only negative was the distance from hotel for meals.

Snowmobile excursion fantastic. Was - 23 that day, so remember to wear your thermal leggings ! would not recommend this trip for younger children, several were suffering half way with very cold feet and hands, but the tour guides were superb, very helpful.

Husky/reindeer mini trip fantastic and the highlight of our holiday. Felt very emotional after the husky ride. We were at the front, no one ahead, just running into the winter wonderland.

Yllas ski slope - discovered a kids area on last day, were not given much info on this. Would have done the kids taster/teaching session and several guests wrote about it in our cabin guest book. There are areas for small children to toboggan. There are toboggans there or you can take your own on the bus. It cost around 10 euros to travel from Yllas to the ski slope for 2 adults and 2 children, each way.

Kick sled - although hard work, especially if you are an unfit Mum like me, it was invaluable to travel from log cabin to hotel.

There are postcards and a small selection of souveniers in departures at airport when you come home, so don't worry about trying to find gift shops whilst you are on holiday, some people at airport said to me the gift shops were not up to much in the Yllas area and they left it until the airport to buy something.

Other tour operators were throwing snowballs and having fun with children as they walked from coach to airport to travel home - Inghams were the ones in the main lobby like statues holding their clipboards !

Any questions, don't hesitate to message me.

Enjoy your hols everyone - and yes there is lots and lots of lovely snow !

devon
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55 posts
4 reviews
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1. Re: INGHAMS - Yllas Log Cabins, Just got back

Thanks for your review. A few quick questions.

You mentioned about the kids area for skiing who do we need to see about a ski taster for the kids and how much? Would be great to see how they get on as we may do a skiing holiday next year.(now that i have spend a fortune on layers and thermals!!)

We have booked the snow mobile excursion so looking forward to that. We are with thomsons so hopefully the flight, reps, gala dinner will be better. You would think that they want to have a fun time whilst they are working!! We are staying in apartments that are only 5 mins from hotel so so long walks although i would have loved the underfloor heating!!!

Gald u enjoyed it, shame about the inghmas part!

Claire

Also thinking of visiting the ice hotel, did you?

Falmouth, United...
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400 posts
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2. Re: INGHAMS - Yllas Log Cabins, Just got back

Hi Jenny

Thankyou for your personal message - much appreciated! I have now found your review.

Very sorry to hear how poor Inghams have treated there customers (after all, it costs an absolute fortune to get there!). As mentioned by Clairedevon, we are also going with Thomsons, so I'm really hoping all will be well? I hope you are compensated by Inghams, because I imagine it caused a lot of stress, especially with young children!

Please can I ask you what the food was like at the hotel? I have a child who is very fussy with his eating, so am very worried!

Thankyou for posting such a detailed review, much appreciated, and please let us know how you get on.

Many thanks x x

Grays Thurrock...
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34 posts
3 reviews
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3. Re: INGHAMS - Yllas Log Cabins, Just got back

Hi Jenny I have just read your post on the fb page snowy wilderness lodge, looks fab. We are staying in rovaniemi this year but next year we will be going to SWL, might c u there x

Devon, United...
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106 posts
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4. Re: INGHAMS - Yllas Log Cabins, Just got back

From what I saw of the First Choice Reps they seemed to be up for having a really good time, Thompsons, only met a couple in my hotel and they did seem a bit better than Inghams.

Good look.

Falmouth, United...
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400 posts
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5. Re: INGHAMS - Yllas Log Cabins, Just got back

Thanks Jenny x

shropshire uk
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6. Re: INGHAMS - Yllas Log Cabins, Just got back

Just to give a different view we traveled with inghams to Levi and found them to be very good with the children. We went on the uncomercialised trip to santa's secret hideaway and have nothing but praise for the ingham's rep who took us and the organisation behind the hideaway the elves were fantastic. Very magical had a few tears in my eyes. For our gala meal all the kids got to go outside and santa held a few children's hands to go outside. Two of the reps in particular led childrens activities and all the children had a fab time. The stage was reasonably well lit no one want shocking bright light-we managed to get some good photos.

Admittedly we didn't use the reps that much but they did tell us about the kidsland in levi.

Have to agree the flight could have been more festive started off well but then nothing and coming back they were bah humbugs. To be honest so were quite a few of the adults on the trip

Didn't want people to be put off by using inghams, in the airport quite a few of ther reps were ensuring they were saying goodbye to the children they had got to know. Guess it depends on the reps you have, also thomsons and first choice are purely there for the santa experience were as inghams do the skiing as well

United Kingdom
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330 posts
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7. Re: INGHAMS - Yllas Log Cabins, Just got back

It does depend on individual reps. We have used Inghams 6 times to Lapland and they have always been great, but they are not commercialised, but ARE professional we found.

Although this year when we go they 'could' be garbage as reps. Swings and roundabouts, as with anything else.

Cosmos, on the other hand, we would NEVER, EVER use again, as they totally screwed our first trip to Lapland, and have seen their reps every year since, who are kids without a clue, which I suspect is down to their training, and their value for money is poor, too.

Bristol, United...
7 posts
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8. Re: INGHAMS - Yllas Log Cabins, Just got back

Has anyone stayed at these cabins in late jan. early feb, after the festive seasons are over. Did they see the northern lights, as this would be the reason for two 50 somethings to venture there. Will the cabins be totaly ours, as we do not want to share. Many thanks.

Kathy

Arsy, France
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9. Re: INGHAMS - Yllas Log Cabins, Just got back

yep, stayed in them in feb and april - the cabin will be all yours but they are usually in a row so like a little terrace of cabins

as for the northern lights - only seen them the once on new years eve and have been to lapland 5 tiems

Bristol, United...
7 posts
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10. Re: INGHAMS - Yllas Log Cabins, Just got back

Many thanks for your reply. 7 days is a long time to stay in a resort in the freezing cold if you are,nt guarenteed to see what you have specificaly gone there for. The northern lights are supposed to be at their best this winter, it,s knowing where to spend a weeks holiday where we won,t be dissappointed, without spending a fortune .

ANYONE ANY IDEAS!!!!