got back from Iceland yesterday and had a wonderful time (will do a TR later) but had a really bad experience using iceland express.
Myself and my partner had talked about going to Iceland for a while so when IE advertised flights from Belfast we went ahead and booked the flights (which went via Edinburgh). Once we booked the flights we booked accomodation and got a great deal with the only downside with it having to be paid in full and on a no refund cancellation basis.
Two weeks after booking the flights IE then cancelled all flights ex Belfast so we were left with the option of a refund or flying from another airport. Since we would lose our accomodation payment we decided to fly from Edinburgh so had to book flights with another airline to get from Belfast to Edinburgh (cost £160). When we booked these we decided to give ourselves some time at Edinburgh on both the outbound and inbound legs in case of any delays (this turned out to be a good choice).
So 2 weeks after having to book the flights we got another email saying the time of the flight ex Keflavik would be 1.4 hours later than originally scheduled - luckily this would not have an affect on our schedule as we had given ourselves a good window at Edinburgh.
The IE flight to keflavik was about 30 mins late leaving as it had been late rriving into Edinburgh (we came to realise this appeared to be the norm for us).
The day after we arrived in Iceland we got yet another email from IE telling us that our flight would still be leaving on time and going to Edingburgh but would now be going via Oslo so instead of arriving at Edingburgh at 1140 it would now not arrive until 1500. As we had given ourselves a window we were still ok for time for our flight ex Edingburgh to Belfast.
After having a wonderful week in Iceland we got to Keflavik airport and the screen said the flight would depart on time. Boarding was slightly late but we all got on quickly looking forward to getting home....and we sat....and we waited....
Eventually we got an announcement informing us that we were waiting on some people on an IE connecting flight from New York that was late (no surprise there).
The new arrivals got on the plane so we thought happy days off we go but we sat...and we waited....and we eventually got an announcement to say that we were waiting on the paperwork.
Eventually the paperwork arrived and the doors were shut.....woohoo !!!!!
Sadly the ramp connected to the plane had broken so we couldnt be pushed off yet.
Eventually we did start moving but this was 3 hours after starting to board the plane. We eventually got to Oslo at 3pm (this is the time the flight should have landed on Edinburgh. Luckily they were able to do a very quick turnaroud (most of those who boarded at Oslo were going to Iceland).
We eventually got to Edinburgh and even made the connecting flight (glad we had given ourselves the big window in case of delays). Sadly another couple on the plane were not so lucky.
As our plane was taxiing to the runway I looked out the window to see the IE plane was still sitting at the terminal !!!!!!
Would I go to Iceland again ? - most definetely
would I use Iceland Express again ? - NEVER