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Cancellation of booking by owner.

Liverpool, United...
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Cancellation of booking by owner.

We had our booking for a family group of 13 accepted by the owner of New Farmhouse in Gharb, Gozo on 2 Feb. with deposit paid. So flights, car hire & work leave were booked. Yesterday 9th March we requested to check the property out as we were visiting Malta. That evening TripAdvisor emailed that owner cancelled booking as property required repairs; this being March and our visit booked for July! Next comes an email from owner that he was cancelling because of double booking! ?? Besides the farce of conflicting reasons, we are now in the predicament of having 13 people inc babies with a limited choice of accommodation and faced with hiked up prices. So BEWARE because other than a refund of your deposit the customer has no recourse to any financial assistance from either Tripadvisor who charged a penalty of $150 to the owner but passed on nothing to us or the irresponsible owner who tried to be a smart guy and has now lost credibility; his property was still on the website taking reservation up to this morning.

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8 replies to this topic
Island of Malta...
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for Island of Gozo, Island of Malta
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1. Re: Cancellation of booking by owner.

Not sure if you met the owner or not - that is unclear. Only New Farmhouse I could find sleeps 8. Perhaps they were unhappy you were more.

Google around as you will find something. Be sure the owner knows the exact number which will stay.

Liverpool, United...
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2. Re: Cancellation of booking by owner.

Never made it to the property, our booking is for this July. Communicated with owner re the babies pre-booking and he was happy to go ahead, no favours there.

Liverpool, United...
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3. Re: Cancellation of booking by owner.

Re above booking at New Farmhouse the number of people going should have read 8 + 3 ( 2 cots & 1 folding bed we were providing) NOT 13! There was absolutely no attempt on our side to cause concern.

Island of Malta...
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for Island of Gozo, Island of Malta
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4. Re: Cancellation of booking by owner.

From direct experience owners are often wary of large groups and same sex groups for fear of damage to the property, noise, sun oil in pools etc. This is no judgement on you.

Happy hunting!

Liverpool, United...
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5. Re: Cancellation of booking by owner.

Understandably and I respect that concern. However, we are in our 60's. Thank you for your kind suggestions & wishes. HomeAway appears to be a helpful site.

Island of Malta...
Destination Expert
for Island of Gozo, Island of Malta
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6. Re: Cancellation of booking by owner.

No direct experience but I am aware of these companies/agencies;

http://www.gozovillas.com/ or http://www.gozovillarentals.com/properties/

Worcestershire...
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7. Re: Cancellation of booking by owner.

Oh not what a night mare, I had a similar double booking issue, but as there are only the 2 of us, it no big deal. We have booked with AIRBNB, try them, they might have some large properties. https://www.airbnb.co.uk/rooms/2808973…

https://www.airbnb.co.uk/rooms/4362343…

Good luck!

Liverpool, United...
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8. Re: Cancellation of booking by owner.

Thank you, very encouraged by comments.

Regards to all

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