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gonorthcyprus.com

United Kingdom
Level Contributor
4 posts
64 reviews
56 helpful votes
gonorthcyprus.com
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I used the website to book hotel accommodation and an airport transfer for my arrival on Xmas eve at midnight. The driver never arrived. The company refused to give me a refund for the transfer. DO NOT USE THIS COMPANY AS THEY DO NOT DO AS THEY SAY

Northern Cyprus
Level Contributor
112 posts
3 reviews
1 helpful vote
1. Re: gonorthcyprus.com
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How very annoying, can you elaborate why they refuse to refund you?

2. Re: gonorthcyprus.com

This post has been removed at the author's request.

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Coventry, United...
Level Contributor
260 posts
23 reviews
65 helpful votes
3. Re: gonorthcyprus.com
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I too am surprised as my friends used them last year to join us at Pia Bella. They said the service was very good. The only negative they had as a first time visitor to Kyrenia was that they did not have a Rep to use whilst there, but our Rep let them come to our welcome meeting.

Nicosia District...
Level Contributor
10 posts
37 reviews
25 helpful votes
4. Re: gonorthcyprus.com
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Yasminka21,

I am the director of the said company.

I am surprised to see your post because this matter has been brought to my attention this afternoon and I have authorised the full refund of your private taxi transfer. I have now checked and can confirm that the refund has indeed been processed late afternoon. It should really reflect on your card immediately but may sometimes take 3-5 business days to show on your statement.

I am very sorry for the troubled airport transfer arrangement. This is not what our customers expect from us and I sincerely apologise for this. The taxi driver confirmed with us the early next morning that he had awaited for you for over an hour. This caused the initial refund complication which I trust is now resolved.

For the inconvenience caused, please accept my offer of one free private taxi transfer either from Ercan or Larnaca airport and let us show you our almost-perfect private transfers next time. Please refer to my email to you.

Kind regards,

Izzet Zorlu

MD

GoNorthCyprus Travel Ltd.

United Kingdom
Level Contributor
4 posts
64 reviews
56 helpful votes
5. Re: gonorthcyprus.com
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Dear Mr Zorlu

When I wrote an email to your customer support email address, the response I received was that no refund would be issued to me. I have retained a copy of the email that was sent to me by your company and can forward it to you if you wish. I replied to that email by quoting regulation 14 of the Package Travel Regulations and stating that I would be writing a review of my experience with your company. Miraculously someone rang me this afternoon to tell me that a refund would be issued to me.

In this day of super-fast communications, service providers like your company need to realise that wronged consumers like me are fully aware of our rights and will take action where necessary to enforce those rights.

The fact that your company would not give me a refund until I sent them an email referring to specific legislation clearly demonstrates the kind of company GoNorthCyrus is and how it treats customers who have a problem with the service provided.

Yours sincerely

Mahbuba

Nicosia District...
Level Contributor
10 posts
37 reviews
25 helpful votes
6. Re: gonorthcyprus.com
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Dear Mahbuba,

I can assure you that I have read all the communication between our office and yourself (no need to forward me emails) and have decided to approve your refund based solely on the unfortunate situation that you could not meet with our taxi driver (who have been working with us over 5 years and have been doing Ercan airport transfers twice daily).

It is really unfortunate that you could not meet.

My decision to refund you was not affected by your mentioning of Package Travel Regulations at all. In fact, these regulations do not apply to travel companies based in North Cyprus.

I do not wish to continue this conversation over the TripAdvisor forum, but do welcome further communication by email.

I want to iterate again that I am very sorry for this inconvenience and our free transfer offer still applies on your next holiday arrangements.

Kind regards,

Izzet Zorlu

MD

GoNorthCyprus Travel Ltd.

Luton, United...
5 posts
7. Re: gonorthcyprus.com
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well it goes without saying you should book with an abta and atol member then you would not have been faced with these problems and ransom to tripadvisor to save the day.. had a similar problem in tenerife once, i learnt my lesson..

United Kingdom
Level Contributor
4 posts
64 reviews
56 helpful votes
8. Re: gonorthcyprus.com
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Gonorthcyprus.com has refunded the amount I disputed so I am satisfied. I am happy that tripadviser.com gives people the opportunity to express concerns about a service. I am also grateful to gonorthcyprus.com for dealing with my problem in the end.

Thank you to everyone who bothered to respond to my threads/posts

M

9. Re: gonorthcyprus.com

Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives.

What are forum guidelines?
Nicosia District...
Level Contributor
10 posts
37 reviews
25 helpful votes
10. Re: gonorthcyprus.com
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Just to clarify:

As GoNorthCyprus Travel Ltd. based in Kyrenia, North Cyprus, we do not hold an ATOL or ABTA membership.

ABTA membership is only for travel companies based in the UK.

ATOL membership is not a legal requirement for Flight Plus Hotel sales (yet).

We have been in business for 11 years and have arranged holidays for many happy customers.

As per our contracts, all flights and hotels are fully paid at the time of the reservation.

Kind regards,

Izzet Zorlu

MD

GoNorthCyprus Travel Ltd.

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