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Thomson Flights

London, England...
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8 posts
3 reviews
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Thomson Flights

Has anyone else had problems with Thomson?

I booked two flights for 12 April returning 20th April to Tenerife. When confirmation came through it said out on 19 April returning 20th April. A less than 24 hour holiday!

I was abroad at the time so used their Contact Us email box and got the page saying Thank You for your enquiry we will contact you asp.

I didn't hear back so emailed 4 more times - including to the press office - expressing my concerns.

Upon returning to the UK I ring Thomson. The call centre guy in India said he was having problems with that date too - so obviously the website is malfunctioning. He puts me through to another call centre in Coventry where they said they had no record of emails and because of terms and conditions we would have to buy a completely new ticket. Any advice where to take this next would be appreciated.

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Tenerife
Tenerife
Canary Islands, Spain
Devon, UK
Level Contributor
484 posts
60 reviews
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1. Re: Thomson Flights

Hi Lyndy, I think you would be better off posting your concerns on the 'Holiday Truths' website forum. You are more likely to find someone in a similar position to you on there than posting on the Cyprus Paphos forum. Good luck.

London, England...
Level Contributor
8 posts
3 reviews
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2. Re: Thomson Flights

thanks. will do. yes the Paphos link was a mistake so i reposted under flights on trip advisor. but will certainly to to Holiday Truths. thanks again

London, England...
Level Contributor
8 posts
3 reviews
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3. Re: Thomson Flights

What I don't understand is why they don't care about the customer and care only about their own greed at any costs? Doesn't make sense.

4. Re: Thomson Flights

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