FYI on a recent bad experience while renting from Hertz in Norway. The below is extracted from an email that I just send to Hertz. I must emphasize that this is my personal opinion and just want to share so that potential Hertz Norway’s customers will know what to expect if they happen to be in same situation in the future (hopefully not!).
On 18-May 520pm, while driving back to Valldal from the Trollstigen road on Norway popular country road 63, the right front tyre burst. We were around 20km+ / 30 mins drive away from Valldal and were in the middle of the road 63 with no houses or signboards nearby. There are no spare tyre or any spray in the car boot that can be used to mend the tyre. Therefore, I immediately call the 1st number (+47221767622) listed on the hertz receipt. I explain to the Hertz staff (who I found out later to be Simon) about the situation and our approximate location. However, he just told me to call the 2nd number (81544999) listed on the hertz receipt instead. I tried calling the 2nd number but nobody pick it up and therefore I call Simon on the 1st number again. Simon claims he will inform the rescue company to contact me. Somebody from rescue Company call me a few mins later and told me that they should be there in less than 1 hour. However after more than 4 hours, we still did not see anybody. I have tried calling Simon a few times to seek help and he claim he will call me back after speaking to the rescue company, which did not happen at all. During this waiting period of more than 4 hours, the rescue company has called me a few times and I have clearly informed them about our location and even provided our GPS coordinates. However, the rescue company still seem clueless about our location and keep asking a few times where we are in Oslo!!!
After more than 4 hours wait in the cold, I manage to get through to the 2nd number (81544999) and have sought a passer-by to help explain to the person on our location in Norwegian. According to the passer-by, he feels that the rescue company doesn’t seem sure on our location and told him that they will dispatch a tow truck which is around 2 hours away. However, the passer-by manages to convince them later that there is actually a nearby tow truck in Valldal itself which is only around 20km+ / 30 mins drive away. The Valldal tow truck mechanic is only informed about our situation at 1030pm and only reaches our location at around 1110pm. This cause us to miss the last ferry from Linge to Eidsdal where we already pay for a hotel stay in Geiranger, and we need to stay at a camping site in Valldal. This extra cabin stay costs 450 NOK and the tyre repair costs 100 NOK. During this 6 hours wait, we are out in the cold with no food.
When I was at the Hertz counter at Gardermoen Airport on 23-May, I manage to speak to Simon on the phone to ask about the refund of the extra costs (total 550 NOK) back to us as we feel that Hertz is responsible for causing the unnecessary 6 hours delay which results in us missing the last ferry. However, Simon just brush us off and claim that Hertz is only responsible for contacting the rescue company and is not responsible if the rescue company cannot find us. In other words, even if Hertz’s customers die in the cold in the mountain while waiting for Hertz’s vendor (rescue company), Hertz is not responsible.