I had a transfer booked with this company. My flight was late and I failed to call them as I had not read the small print. I wrongly assumed that like all other transfer people I have used they would refer to all the flight information that is readily available to them to see when arrivals are due and schedule appropriately.
I arrived before the next scheduled bus was due to leave but it had already left and it was not full.
They said they had tried to call me - however this was during the time I was actually on the flight....it doesn't take a rocket scientist....!
I was eventually sorted out with a transfer with another company "Rolling Rock" who were great, however I did have to pay again, it would have been an act of goodwill had morz-express transfered the payment to them.
I found the manager of Morzexpress rude and unhelpful towards me - in my opinion...... I will never use this company again or recommend them to anyone.
Customer wellbeing and service does not seem to be in their company strategy if they have one. The manager seemed to be unfazed about stranding me late at night in Geneva by myself (I am female), it was only the kindness of one of the employees that helped me get another company.
I asked about their reputation generally in Morzine and it is definitely lowcost and minimal service - you have to stand outside in the cold waiting for them to pick you up - they don't ring your door bell or text you that they are outside.......according to reports of other users!
I am glad that for my return journey I paid an extra 10 euro but it was very smooth and friendly.
Hope that helps users of this site make an informed choice.