We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Newest ERC review...shocking

Which Puerto Morelos hotels are on sale?
dd/mm/yyyy dd/mm/yyyy
See hotels
Philadelphia, PA
Level Contributor
372 posts
9 reviews
Save Topic
Newest ERC review...shocking

I'll start the thread because I know a lot of people will be shocked at reading this review because the theft issue hasn't come up in quite a few months...and we all know people will mention that this person joined TA on the same day they wrote the review. All the typical issues we all find when a horrible review comes in on a great resort.

thoughts??!?

I really hope this is not the case at ERC because we never experienced any problems on our stay. We felt very safe and our belongings always seemed secure.

Wisconsin
Level Contributor
449 posts
6 reviews
Save Reply
1. Re: Newest ERC review...shocking

Holy Cow!!!!!!!

That's disturbing to read to say the least. We are scheduled to stay there in April. I'm thinking if these accusations are true, we will hear more about it from ALL of the other victims. Like you said......first and only post??? That always makes me a bit sceptical.

I would Love to hear what Excellences response to this would be.

I think I might just swim with my credit card and cash attached to my body to be safe :o)

New Jersey
Level Contributor
2,618 posts
3 reviews
Save Reply
2. Re: Newest ERC review...shocking

We are also strongly considering staying at ERC in April.... I'm sorry, maybe I'm crazy, but it just sounds a bit farfetched/over-the-top to me. Before I get my panties in a wad over this "review"... after years of operation with over 1,600 mostly glowing reviews and continuous top ratings, I need more than one person to give creedance to such "unbelievable" happenings. PLUS.. "Armed Policia" marching in and throwing you out of the resort and throwing you into the street, with no justification or explanation ???? Just doesn't sound right to me ! There must be some corroberation by some of those other outraged guests before I buy into this story ! At that time I will apologize for doubting this incredible report, but not until then.

Charlotte, North...
Level Contributor
858 posts
5 reviews
Save Reply
3. Re: Newest ERC review...shocking

this just does NOT sound like the Excellence Resort I know. Not saying there is any fabrication but if there indeed were other people there at the same time experiencing it and (hopefully) not their 1st post - they can chime in.

I still have high respect for the staff. Older reviews did point out of you left money out or jewelry it would be missing but then problem was solved with the safe.

The mold thing in the room is weird too - wonder if the person who did the review can specifically say which building room so others who might have been in this room can speak up.

Chester, United...
Level Contributor
59,780 posts
65 reviews
Save Reply
4. Re: Newest ERC review...shocking

Hi

Something seems a bit odd with the review to say the least - I have contacted Excellence and will let you all know the outcome in due course.

Excellence do not treat guests that way

Charlotte, North...
Level Contributor
858 posts
5 reviews
Save Reply
5. Re: Newest ERC review...shocking

I agree flipflop man and I have only been there once. None of it makes sense, their rooms (at least the OF/Excellence Club room was spotless. Even their bathrooms in the different buildings smelled so good, clean and were well maintained. Please let us know!!

Buffalo, NY
Level Contributor
6,565 posts
10 reviews
Save Reply
6. Re: Newest ERC review...shocking

I never hold much credence in reviews re: stolen stuff. Most of them seem far fetched or the person's own fault. Either they didn't lock the safe correctly, or when they shut their door they didn't check to make sure it was locked, or they simply lost their wedding ring, or whatever. I remember reading 1 post about how his son's (a child) shoes were stolen. I'm sorry but the idea that a 6yo didn't just LOSE his OWN shoes never occurred to this guy. He went on and on blasting the resort.

My motto- don't bring with you what you can't afford to lose. 400 bucks in cash is a big no no for us. As are wedding rings. I have a fake that I take with me just so I don't feel 'nekkid'. :)

Renton, Washington
Level Contributor
19 posts
30 reviews
Save Reply
7. Re: Newest ERC review...shocking

My husband and I are also booked for the ERC in April so the review definitely caught my eye but something about the story just doesn't add up. I don't understand how the situation went from reporting the missing lamp, ironing board, etc to being escorted out of the resort with no explanation. There are always two sides to any story and unfortunately we are only getting one side here.

Chester, United...
Level Contributor
59,780 posts
65 reviews
Save Reply
8. Re: Newest ERC review...shocking

Hi

When we were at Excellence Punta Cana recently I had a chat to them about theft and someone had raised the issue in a post and someone had also heard about a diamond ring going missing.

When I asked how many thefts they had had reported recently the answer was two - $400 from a safe and in iPod.

However, that is not the end of the story as one person later for their $400 in a shirt pocket a couple of days later and the iPod also turned up.

The missing diamond ring turned out to have been lost by the guest and a member of staff found it in the ground of the resort and handed it in.

Sometimes things are not what they seem!!!!!!!!

Buffalo, NY
Level Contributor
6,565 posts
10 reviews
Save Reply
9. Re: Newest ERC review...shocking

Exactly flipflop :) Also- re: the diamond ring, I believe the poster STILL feels they were 'returned' by the person that 'stole' them. HIlarious!

Some people just refuse to believe that they lost things.

New York City, New...
Level Contributor
227 posts
5 reviews
Save Reply
10. Re: Newest ERC review...shocking

I think the person wrote the review for the wrong resort... it doesn't sound like ERC..