Gonna post my review soon. We just we not thrilled.
Just so you know, I have been to Cancun, Playa del Carmen and a few other resorts all over Mexico. I've stayed at many different resorts. I am not overly picky at all.
I just wasn't impressed.
It was a beautiful resort. The food was great too.
The service was really soso. Nobody was friendly. I tip very well too. I would tip $5 for a drink and not even get a thank you. Nobody smiles. Not even at check in. Never got a glass of champagne on arrival either.
The beach is horrible. The water isn't nice and clear. It's full of sharp rocks. We had proffesional photo's taken. I cut my foot bad in ocean while taking pictures.
We went to Cancun and my wife (who has never been there before) was saying how much prettier the ocean and beach was there.
My biggest dissapointment was the service. Everytime I have been to Cancun, or Playa del Carmen, I'm used to really friendly service. I was thinking since it was such a nice resort, that maybe the employees just expect people to throw tips and don't have to go above and beyond.
Not a lot of employees spoke much English either. Whenever I asked for help finding something, they just gave me a blank look like they didn't know what I was saying.
Used to be when I tipped $5 for a beer at a all-inclusive resort they were greatful. Not anymore....
I know I should have paid more attention to the bad beach reviews here so I don't mean to complain about that. But why would such a great chain like Secret build a beautiful resort at a horrible location? And not train their staff to be friendly. Back to the Riu resorts for me. Especially Riu Palace Las America's. Sorry I tried something different.