I am getting nervous about our trip. We leave April 30-May 7th but we were called by Apple a few weeks ago informing us that Now Jade had been overbooked. They said that it was mandatory to move us to Now Sapphire.
I am so worried that we are going to get there and sapphire is going to be overbooked as well.
The Apple rep said that we were being placed in an preferred club tropical view but I told her that we had paid for the preferred club ocean view. A few days later, she called to say that we were approved to be placed in a preferred club oceanfront at Sapphire.
I booked Now Jade for several reasons like bigger suite (able to close off for 12 year old) and that it was closer to town. We also liked that there was not a lot of sea grass at Now Jade.
Has anyone else gone through this? We have been to VIM, Secrets Silversands and Riu Palace Las Americas but we have never had this happen before.