I recently booked a trip from the UK to Australia through Freedom Australia, which subsequently had to be cancelled due to an accident. I cannot speak too highly of my experience with this company. The team I dealt with were friendly knowledgable and helpful at the planning and booking stage. When my holiday unfortunately had to be cancelled the team were helful, efficient and proactive in their response in contrast with the experience I had dealing with my travel insurer!
I would not hesitate to use them again. I have no personal connection with the company; just that in these days when lacklustre customer service is often the norm, for me this company shone out!