I will not be using cash passport anymore, after more than a year of use with very mixed results.
It has been 30 days since I used my card to stay at a very reputable hotel, the pre-authorisation has taken this long to be released and by no fault of the hotel. As a result I have been without about 1000 AUD equivalent in funds for the entire trip.
Travelex has blamed the hotel saying it requires a personal letter signed by the manager including very specific information that a hotel would never release for confidentiality. Without such a letter all pre- authorisations take 30 days to remove. The hotel has followed all protocols sent numerous faxes to their vendor, confirmed multiple faxes sent. Travelex is now claiming to have lost at least three faxes.
This is a nightmare, the information provided by travelex has been different on four different phone calls I have made to them.
I understand canstar has rated it, but my friends qantas card was giving better exchange rates, zero reload fee (1% for Cash passport) takes half as long to reload, expect 4 working days. The only positive was the ATM fees are zero. You save very little over 5-10 withdraws compared with the above.