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Credit card charged for Meriton Apartments

Singapore, Singapore
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747 posts
27 reviews
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Credit card charged for Meriton Apartments

Hi,

Has anyone stayed with Meriton Apartments before? I read from the confirmation form that the credit card will not be charged, but I received my credit card statement showing that Meriton Apartments Sydney had charged part of the accomodation.

Have been trying to get in contact with Meriton Apartments, but no reply from them. Does anyone know what's this about?

Thanks!

Amsterdam, The...
Level Contributor
215 posts
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11. Re: Credit card charged for Meriton Apartments

Hi Robert,

Sorry to hear about this. If your daughter could email us her booking number I can check to see if the hotel charged her within hotel policy. She can send it to customer.web@booking.com.

Regards,

Kristen

Booking.com

Amsterdam, The...
Level Contributor
215 posts
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12. Re: Credit card charged for Meriton Apartments

Hello,

If you check the confirmation you were sent after you booked (conditions prior to booking) you can see if the hotel will charge a deposit.

Even if the hotel does require a deposit, if you cancel within the specified time (also noted on your confirmation) you will be refunded by the hotel.

If you have any questions, please email it, along with your booking number to: customer.web@booking.com

Regards,

Kristen

Booking.com

Melbourne, Australia
Level Contributor
2 posts
23 reviews
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13. Re: Credit card charged for Meriton Apartments

Thanks for the advice. I usually do book direct but saw what looked like a good deal on booking.com (time will tell). Take care. Rgds from Jill

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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25,400 posts
65 reviews
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14. Re: Credit card charged for Meriton Apartments

Hi Jill,

Just for future reference, when booking through Booking.com. Regardless of which hotel you book, the payment and cancellation policy is always that of the respective hotel, Booking.com themselves never determine those policies.

Goodluck with your stay, I'm sure you'll have a great time.

15. Re: Credit card charged for Meriton Apartments

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