I was onboard the MV Walsh Bay for a NYE Cruise this year with my elderly parents. It was booked through Sail Australia. It was an awful night, so badly run, unprofessional staff, filthy boat and toilets, extremely rude customer service when I later complained to company owner.
Has anyone else had the same experience with this company with any satisfaction???
I cant stress enough to everyone to stay well away as it was a disgrace! I've never come across anything so unacceptable and unprofessional!
We paid $250 each for this cruise (which I understand is cheap for a cruise but its still a lot of money) When I contacted the owner I felt it was completely rude when they replied saying we may have been more suited on a "Black Tie" style event. This was absurd, just because we expected a clean environment with professional staff doesn't mean we wanted anything fancy.
When I booked I asked would it be an appropriate cruise for my elderly parents, and I was told that this was a "family'' cruise, well it certainly was not. Party goers on the boat were friends with the woman behind the bar, and they took control of the stereo system and blared it when they felt like it, there was also an older couple who continuously went into the toilet cubicle together (which turned us off using the toilet for the rest of the night). I told a staff member about this on board but it kept happening. The toilets were blocked also.
The hole night was a mess, Id advise people to stay clear of this company as they lie on their ads, and have terrible customer service skills.