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Avoid Ace Rental Cars in Brisbane

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J B
Wellington, New...
1 post
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Avoid Ace Rental Cars in Brisbane

I booked a car hire on their website for 2 days. I requested the booking of a tourist class (4 door automatic) Toyota Corolla or simliar. I had to email them to see if it was confirmed as they didn't confirm it within 2 days. Time from airport phone call to rental car pickup off site was about 30 minutes. When I walked outside there was a Hyundai Getz 2 door manual waiting for me. When I said that I had booked a bigger 4 door auto, I was told to wait. Eventually, I was given a 4 door Getz auto but it wasn't clean and I was still charged the higher rate.

I sent two emails to Ace and they have yet to respond at all. A couple days after my last email, they had the nerve to send me a survey via email about my rental experience.

It has been over a week and no response.

BRUTAL SERVICE!

Wellington, New...
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for Wellington, Bay of Islands
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1. Re: Avoid Ace Rental Cars in Brisbane

Why did you choose this company?

South Pacific
Destination Expert
for Hobart, Tasmania
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2. Re: Avoid Ace Rental Cars in Brisbane

They're probably waiting for the return of the survey form.

Brisbane
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for Brisbane
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3. Re: Avoid Ace Rental Cars in Brisbane

Really, is that it? Wow. There website doesn't seem to show a Toyota Corolla as they have Hyundais. I guess it may have been an Elantra you had expected.

http://www.acerentalcars.com.au/

If you've been excessively charged then you have recourse through the Department of Fair trading. Make sure you have all your receipts.

fairtrading.qld.gov.au/make-a-complaint.htm

Oscar

Sydney, Australia
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for Train Travel
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4. Re: Avoid Ace Rental Cars in Brisbane

As always. If you want first-level service, pay first-level prices. If you go for the cheapest price, don't expect much service.

Sydney, Australia
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for Sydney, Uluru-Kata Tjuta National Park, Business Travel, New South Wales
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5. Re: Avoid Ace Rental Cars in Brisbane

Another 1 poster with a gripe !

Moreton Island...
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6. Re: Avoid Ace Rental Cars in Brisbane

Yes EM I thought the same thing.

No response either. Funny that !

7. Re: Avoid Ace Rental Cars in Brisbane

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Removed on: 16 April 2012, 09:05
South Pacific
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for Hobart, Tasmania
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25,629 posts
75 reviews
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8. Re: Avoid Ace Rental Cars in Brisbane

You're welcome, JB!

Moreton Island...
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6,622 posts
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9. Re: Avoid Ace Rental Cars in Brisbane

Glad to help JB

Think you're a light sleeper if you posted this from NZ at 3.42am Guess I'd be cranky at that time of the morning also

Why don't you simply phone them JB they have a toll free number on their website, but business hours may be the best time.

I also ask - why didn't you lodge a complaint when you returned the car?

Would have been more beneficial than joining TA especially to whinge

Edited: 04 November 2011, 22:21
Wellington, New...
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for Wellington, Bay of Islands
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202 reviews
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10. Re: Avoid Ace Rental Cars in Brisbane

Jb I am still awaiting an answer from my question?