I hired a Toyota Camry at Sugarland Car Rental in Cairns. Whilst the car was fine, I had a very poor customer experience at Sugarland Car Rental: 1) They failed to honour their 10% discount advertisement2) They charged me for 7 rental days instead of 6 (I picked the car up at 11am on a Sunday and dropped it off at 8am on Saturday..they could not do the maths! Unbelievable!)3) When I returned the car one notch below full petrol they made a song and a dance like you would not believe. I had actually received the car with exactly the same amount of petrol but the manager disputed this. I had just spent some AUD 600 with this company and the manager quibbled what turned out to be AUD 11 dollars of unfilled petrol. The manager effectively branded me a liar when I was certainly not lying. Please remember I had spent AUD 600 but felt that I had returned the car with the correct amount of petrol The whole experience left me with the strong impression that customer service is unimportant to these people. These people appear to me to be unprofessional, very petty and small-minded and quite frankly rude and inept. I have hired cars all over the world and have never had this many problems. This company has a policy of charging the unsuspecting hirer a fee if the car is not returned 'clean'. The mind boggles at this because how many tourists bring their vacuum cleaner and hose pipe on holiday! I would strongly recommend all decent and fair-minded people to avoid this company at all costs and hire a car with Avis, Hertz or one of the other reputable providers at Cairns airport.