To our great disappointment Reef Encounter have sent us an email cancelling our booking with them and informing us that they are no longer operating. Luckily we were not going until late September so have some time to devise alternatives.
we only want to go snorkeling not diving but were very keen on trying a longer trip ( had booked re for two nights) the problem seems to be that the reviews for other operators are much more lacklustre and they seem much more focused on diving. We are unfortunately also very much locked in to specific dates due to non ref non changeable flights and hotels.
So not really sure what to do - we could stay in Cairns for another 2 nights and do two or potentially three further day trips with different operators so as to go to different reefs or we could take a chance with one of the other operators... for either one or two nights.. All very annoying.
I just hope Reef Encounter process the refund as promised asap.