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booked a non refundable airline ticket

Melbourne, Australia
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321 posts
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booked a non refundable airline ticket

I accidentally booked a flight from tokyo to cebu on the wrong date midnight last night. I called sta travel and they told me its non refundable and non changeable. :( is there anything else I could do? They told me its a promo ticket but how can it be a promo ticket when its only $25 cheaper than the other one being sold at that time with the same airline?

A colleague told me to just keep trying but im feeling im out of luck here.

Thanks in advance!

Melbourne
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1,410 posts
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1. Re: booked a non refundable airline ticket

The best you can do is keep trying. You may come across someone who is willing to help you out but I wouldn't expect too much - when you booked the ticket you would have clicked the little "yes I have read and I accept the T&Cs" box which would have stated that you were buying a non-refundable and non-changeable ticket.

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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2. Re: booked a non refundable airline ticket

Little to no chance.

Non Refundable and Non Changeable means just that. Did you read the T&C? It's depends on the type of ticket your agent sourced through the carrier, often it can be much larger difference than $25, but the amount in the end is irrelevant. Either try to adjust your travel dates, or wear the loss and put it down to experience.

Unfortunate mistake.

Edited: 24 October 2013, 06:30
Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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3. Re: booked a non refundable airline ticket

Late add.

Is the ticket from Tokyo to Cebu a return?

If so, can you adjust your travel date for at least the onward journey?

Sydney/Melbourne
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4. Re: booked a non refundable airline ticket

If you booked it through STA then I think your chances of changing it are zero.

They are just a travel agent and by all accounts not that helpful. The ticket would have to be changed by the airline and you opted to deal through a third party - mistake number 2.

As MelbTraveler and KVE have said, either change your travel dates or suck it up and put it down to experience.

Brisbane, Australia
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for Brisbane
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5. Re: booked a non refundable airline ticket

Just be aware ... if it's the outward journey that is wrong and you rebook another flight your return flight may be cancelled due to your no-show ... so don't assume you can get your return flight if you don't take the outbound.

Melbourne, Australia
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321 posts
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6. Re: booked a non refundable airline ticket

Nah its a one way ticket as im going back to melb via KL.

Yeah I pretty much accepted ive wasted about $354 and charge it to experience. :/

Ballarat, Australia
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13 posts
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7. Re: booked a non refundable airline ticket

That is the whole problem with cheap airlines and promos, as long as the operator has got your money they could not care less about you the passenger, once bitten, twice shy. It happened to me once, never again.

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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8. Re: booked a non refundable airline ticket

It can happen with any airline, not just LCC's. and it's being done so with full disclosure. It is most unfortunate, but the purchase was an agreed transaction, and user error on this occasion. Not the fault of the airline

9. Re: booked a non refundable airline ticket

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